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2013 Executive Study: How Company Leaders Spend Their Time
...slot of time for system-wide activities (i.e. rounding, office hours) System-wide email protocol Scheduling and honoring time to complete tasks and preparations for meetings, travel,…
When Innovation Saves Lives
...of Medtronic’s endoscopy practice includes (left to right) Giovanni Di Napoli, president, endoscopy; Dr. Austin Lee Chiang, chief medical officer, endoscopy; and Ha Hong, chief…
The Transformation Road Map
...Mohawk’s survival. “In just one year, 2011, we realized that conditions were changing even more quickly than we had seen before,” says Thomas O’Connor, Mohawk’s…
Power to the People
...that is exemplified in the organization’s catchphrase: “Yes, I can!” “It’s about being upbeat, positive and proactive,” says Iñigo Capell, the group’s chief resources officer.…
Leading the Revolution
...chairman, Bank of Baroda and co-chairman, Infosys Ltd., Bengaluru, Karnataka, India In London, Google’s artificial intelligence (AI) research subsidiary DeepMind announced a partnership with the…
NPS: Tracking Customer Loyalty
...touch point, including face-to-face communications, apps and advertising—to its young, price-sensitive customer base. To ensure it was making the best choices, the marketing department started…
Q&A: Testing for Breakthrough Results
...flexible, spontaneous Discipline-Driven—reliable, structured, purposeful Big-Picture Thinking—conceptual, imaginative, radical Down to Earth—cautious, evidence-based, practical Extroverted—sociable, demonstrative, takes charge Introverted—observing, measured, intimate People-Focused—accommodating,…
Citi’s Customer Experience Transformation
...Citi have evolved the in-store experience by transforming branches so that face-to-face interactions are more about advice and consultation, rather than transactions. “It’s not an…
Get Out of Your Company’s Bubble
...changed BP’s tagline from “British Petroleum” to “Beyond Petroleum,” committed to reducing the company’s carbon emissions and began researching alternative sources of energy. “Lord Browne…
An Outsider Executive Pushes Change at JLL
Dramatic change can sometimes only be achieved with an outsider’s help. Commercial real estate giant Jones Lang LaSalle (JLL), a 250-year-old firm that manages properties…
The Four Ways of Being that Create the Foundation for Great Leadership, a Great Organization, & a Great Personal Life
...management, and humanitarian leader. He has consulted for numerous corporations and charitable and governmental agencies. “Copyright 2014. Werner Erhard, Michael C. Jensen, Landmark Worldwide. All…
2022 Disrupting the Practice of Leadership
...6:30pm Tuesday, June 7: 8:00-900 – Breakfast/Registration 9:00-9:15 – Welcome 9:15-10:00 – Alan Murray 10:00 – 10:30 – Break 10:30-12:00 – Natalie Nixon, Ph.D. 12:00…