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Bringing Social Strategy Into the C-Suite
...already buy from frequently online. Meanwhile, with these interactions, companies can harvest more insightful big data to gain an advantage over their competitors. “Everyone gets…
The Evolution of Pitney Bowes
...500 companies) with mailing services. But as customers transitioned many of their communications efforts from paper to online, the company needed to make its own…
Estonia’s Relentless Digital Drive
...to also encourage innovation ideas to come from the people who will actually build government systems and use the new technologies.” And when the innovative…
How Coupang, A South Korean Retailer, Outperforms Amazon
Mention “e-commerce” and it’s likely that the first company that comes to mind is Amazon. The retailer’s reach extends far and wide—and the company…
The Power of Design Thinking
...on derivative effects, structural shifts that open up new markets. For example, the adoption of smartphones and social networks spurred by Apple and Facebook (among…
Culture Change Ain’t Easy
...The pivot comes on the heels of declining smartphone profits at Samsung, which is now under pressure to foster innovation and growth in new areas.…
GameStop’s Reinvented Business Model
...with 35 standalone stores in Australia and several new sites in Europe. Then the company turned its attention to the U.S. market. Company leaders considered…
ServiceMaster’s Innovation Overhaul
...it competed, customer experience was suffering. Complacency was rife—and the executive team knew change was necessary if ServiceMaster was going to compete with the likes…
The Art and Science of Breakthrough Performance
...ceding the future to competitors committed to achieving breakthrough performance. What a Breakthrough Looks Like Consider the example of a large pharmaceutical company that sought…
Changing Course: Airbus’ Innovative New Culture
...opening up new opportunities for company leaders to work with entrepreneurs who take a more agile approach to product development. He also wanted to open…
Conversation Matters
...a new direction.” 3) Commit to a new future. When you design a future and create new conversations, instead of just repeating words that have…
Eureka! How to Unlock Your Creative Potential
...icons to startups, more companies are using Shark Tank–style competitions, inviting “intrapreneurs” (entrepreneurial thinkers inside the business) to exercise their creativity. From data storage company…