The head of clinical operations at a pharmaceutical company wanted to bring breakthrough thinking to the global monitoring organization.

Insigniam’s healthcare consultants worked with the top 25 people of the monitoring organization for three days. Together they examined the organization’s predictable future and chose to make a commitment toward something greater.

The team developed a strategic context for the organization that included being patient and customer-focused, speaking with one strategic voice, and delivering excellence in monitoring. From the strategic context, they created a robust plan for fulfilling the strategic context and delivered a breakthrough in performance.

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