Human-centered Design
How Coupang, A South Korean Retailer, Outperforms Amazon
This South Korean e-tailer is reinventing e-commerce as we know it by leveraging customer-centricity to unlock a competitive edge.
How to Build Surgical Robots
One simple question enabled Medtronic's Megan Rosengarten to deliver a game-changing surgical robot.
Mayo Clinic Leaders Take Digital Health to the Next Level
How Rita Khan and partners are accelerating digital transformation at Mayo Clinic.
Browser History: 3 Must-Reads on Disruption
A look from the inside at what it takes to shake up entire industries.
Los Angeles’ SoFi Stadium: Breakthrough, Innovation, and Transformation
What 5-billion-dollar location will be home to Super Bowl LVI in 2022? The new SoFi Stadium in Inglewood, California. This stadium is not only the…
What Is A Commitment-Centered Organization?
What gives rise to our behavior…the actions we engage in day in and day out? It’s easy to say that people in an organization act to…
Healthcare Innovation: A Transformation Of Safety
Accidents happen. That statement has become so true for most of us, we rarely—if ever–examine what it means and implies. In response to “accidents happen”, safety…
The Business Person’s Guide to Adopting Design
We are all designers. Here are eight lessons about adopting design from the Digital Agency Network’s design thinking conference in Austin, Texas. Go talk and…
Ten No-Brainers for User-Centered Design
The Digital Agency Network’s design thinking conference brought together some extraordinary design leaders and executives from some of the United States’ largest companies and the…
Design Thinking Develops The Soft Skills Of The Future: Are You Ready?
If asked about the key skills of the future, would you and your employees point to skills they used in pre-school classrooms? Would you say:…
Customer Experience Is Everything
Which is why design thinking and human-centered design are gaining currency across the business landscape.
Growth Experience
Improving the customer experience is good for business. So why do so many companies struggle to do so?
