A food service company with only one customer providing all its business had a contract that was due to expire within one year. Unfortunately, the organization had developed a toxic relationship with this crucial customer, placing the survival of the company in jeopardy.
The company had poor customer service and was not flexible or quick to make adjustments. They brought Insigniam in to help them win this critical contract. Although it was predicted that they would lose the contract, the team used leadership skills learned in Insigniam’s leadership intensive to cause a breakthrough. They built leadership alignment and transformed the organization’s culture to improve employee engagement and provide quality customer service.
As a result of this transformation, the company won the contract enabling them to continue to operate and grow their business.