Featured
Comcast’s Comeback
Once the standard-bearer for poor customer experience, Comcast Corp. is implementing an organizationwide transformation to put the consumer first.
Profiles in Customer Experience
We spoke to customer experience leaders across industries to elucidate the increasing trend of CX in the C-suite.
Creating Conversations
Big Think’s goal is to democratize access to the world’s elite minds.
How Kaiser Permanente Is Transforming Health Care
CEO Bernard Tyson is embracing disruption to deliver solid financial results—and better care.
Using Data to Drive Continuous Improvement
A self-driving culture and focus on continuous improvement are what Booking.com CEO Gillian Tans says will keep her company on top.
The Oil Industry’s Biggest Disruptors
Impending disruptors will put the oil industry on a downward trajectory unless executives are prepared to make a major transformation.
Transformational Leadership Strategy from War and Peace
Former U.S. Secretary of Defense Robert M. Gates on organizational performance, culture change and the power of transformational leadership.
SAP: Growing Better Leaders Through Analytics
Tracking the results of your leadership development can help you improve the skills of transformational leaders.
The Power of Design Thinking
Former Pepsi and Apple CEO John Sculley can’t turn off his design innovation mindset.
GameStop’s Reinvented Business Model
To compete in a world of digital downloads, gaming retailer GameStop needed a strategic transformation.
UKTV’s Strategic Transformation
CEO Darren Childs has embraced risk-taking since taking over the broadcasting company—and the new strategy is paying off.
Strategic Transformation in the Transportation Market
Indian manufacturing giant Mahindra Group finds a niche in the U.S.
