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J.C. Penney’s Retail Reboot
Data-driven decision-making is driving J.C. Penney’s latest brand transformation.
Southwest Banks on Culture—Literally
According to Southwest Airlines CEO Gary Kelly, customer experience carries the airline through the toughest times.
Technology Is Transforming the Customer Mindset
IBM iX Chief Innovation Officer Warren Tomlin on the transformation that must happen in order to serve the new customer mindset.
Bringing Social Strategy Into the C-Suite
Clara Shih, CEO of Hearsay Social and alumna of Google and Microsoft, says executives cannot afford to delegate social media strategy if they want to…
Comcast’s Comeback
Once the standard-bearer for poor customer experience, Comcast Corp. is implementing an organizationwide transformation to put the consumer first.
Profiles in Customer Experience
We spoke to customer experience leaders across industries to elucidate the increasing trend of CX in the C-suite.
Creating Conversations
Big Think’s goal is to democratize access to the world’s elite minds.
How Kaiser Permanente Is Transforming Health Care
CEO Bernard Tyson is embracing disruption to deliver solid financial results—and better care.
Using Data to Drive Continuous Improvement
A self-driving culture and focus on continuous improvement are what Booking.com CEO Gillian Tans says will keep her company on top.
The Oil Industry’s Biggest Disruptors
Impending disruptors will put the oil industry on a downward trajectory unless executives are prepared to make a major transformation.
Transformational Leadership Strategy from War and Peace
Former U.S. Secretary of Defense Robert M. Gates on organizational performance, culture change and the power of transformational leadership.
SAP: Growing Better Leaders Through Analytics
Tracking the results of your leadership development can help you improve the skills of transformational leaders.
