The executives of a large grocery chain had struggled with how to improve the productivity and morale of their distribution center. The environment was described as hostile and adversarial with people preoccupied with past problems.
Through a partnership with Insigniam consultants, the executives initiated a leadership team comprised of managers, supervisors, union stewards, and associates. The executives worked through this leadership team to engage the 700 distribution center employees to create a culture of pride, partnership, service, and teamwork. Using Insigniam methodologies, the executives inspired the distribution staff. These results were achieved: damage on delivery was reduced by 12%; customer satisfaction increased to 97%; selection accuracy improved to 99.4%; frequency of injury decreased in one year by 33%; and, as measured by an employee survey, morale significantly improved.
