Business Innovation

After a very bad 2016, the beleaguered South Korean electronics giant aims for recovery.

One of the world’s biggest automakers bets big on long-range electric vehicles.

Sheryl Connelly’s job is to help Ford’s C-suite avoid making dangerous assumptions about the future.

Big data can lead to better business decisions—if executives reveal the right insights.

Improving the customer experience is good for business. So why do so many companies struggle to do so?

How global organizations use the Net Promoter Score to elevate the customer experience and improve the bottom line.

A roundup of top books about customer experience from and for the C-suite.

Big Think’s goal is to democratize access to the world’s elite minds.

Failure is part of winning in a customer-first digital age, says Domino’s chief digital officer, Dennis Maloney.

A roundup of apps, videos and more from and for the C-suite.

Around the world, companies are testing how drones can help speed up delivery and enhance customer experience.

Impending disruptors will put the oil industry on a downward trajectory unless executives are prepared to make a major transformation.