The reimbursements group of a biotech organization was experiencing internal conflicts that limited profitability. The national account managers, regional account managers, state managers, and business relationship managers were structured such that interactions became very complex.

They needed a framework for operating which would include the interests, commitments, and needs of all parties. Insigniam’s breakthrough consultants worked with the teams to improve relations and thereby enhance profitability.

Together they created a context for the reimbursement group that inspires people to fulfill the organization’s mission. They built a collaborative culture so that group members hold themselves and each other to account for the success of the whole organization—rather than just their specific function or team. They improved proactive communication between functions, teams, and customers—formulated a method for raising and resolving issues in a manner that leads to rapid solutions, results, and enables people to think more strategically and anticipate breakdowns before they occur.

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